FAQs

How do I find what I’m looking for?

Browse

Our clothing collections are organized by category to help you find the perfect style quickly.

Browse by range (women, men, casual, essentials, premium wear, etc.) or by style (minimal, elegant, streetwear, formal, etc.).

On every product page, you’ll also see recommended items that pair beautifully with your outfit.

Search

Use the search bar to quickly locate any item.

Search Tips:

  • Check your spelling
  • Use simple keywords (e.g., “dress”, “hoodie”, “jacket”)
  • Avoid plurals
  • No need to include words such as “and” or “the”

How do I know if an item is in stock?

Our website updates stock levels in real time.

If your size or preferred color is available, it will be shown directly on the product page.

If a system error occurs during checkout, we will contact you immediately.

How do I know when an item will be back in stock?

If a product is out of stock, click “Notify Me When Available” on the product page.

We will email you as soon as it becomes available again.

How should I wash my clothing?

All Cherkanova garments include a care label with washing instructions.

Since fabrics vary (cotton, denim, polyester blends, knitwear, etc.), always follow the label for best results.

To maintain quality, we generally recommend:

  • Washing inside out
  • Gentle wash cycles
  • Cold or low-temperature water
  • Avoiding bleach
  • Air drying when possible

I’m unsure what size to order

Sizes may vary slightly between styles.

If you are between sizes, we usually recommend ordering one size up for a more comfortable fit.

A detailed size chart is available on every product page.

If you need exact measurements such as length, chest width, or sleeve length, please contact us.

I’m experiencing problems entering my payment details

Please contact us, and a member of our support team will assist you (during business hours).

My tracking code doesn’t work

Sometimes tracking updates may take a few hours to appear.

If the problem continues, please contact Customer Support.

How much is shipping?

Shipping rates depend on your location and the method selected at checkout.

We ship worldwide.

Full details can be found on our Shipping Policy page.

When will my order arrive?

We aim to dispatch all orders within 1–2 business days.

Delivery times depend on the shipping method selected.

You can track your order directly from your Cherkanova account or via the link in your confirmation email.

I want to return an item — how do I do this?

If you wish to return an item, please visit your account and select the order you want to return.

For complete details, refer to our Returns Policy.

What should I do if an item doesn’t fit?

We currently do not offer direct exchanges.

Please return the item following our Returns Policy, and you may place a new order in the correct size.

The product I ordered is damaged

We’re very sorry for the inconvenience!

Please contact us with photos of the damaged item, and we will assist you promptly.
Full details are available in our Returns Policy.

What payment methods do you accept?

We accept:

Shop Pay

  • Shop Pay

Credit & Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • Elo

Digital Wallets

  • Google Pay
  • Apple Pay

An item I purchased is now cheaper — can I get a refund?

Prices may vary due to sales, promotions, or supplier changes.

Unfortunately, we cannot refund the difference if the price has been reduced after your purchase.

The price of an item has increased — can I pay the old price?

Prices are subject to change.

All items will be sold at the current price displayed at the time of purchase.